Cancellation and Refund Policy
National Delivery Orders:
- Cancellation allowed till order is dispatched from warehouse, with full refund.
- Refund will be processed back to source within 3-5 business days
- No cancellation of order post order dispatch from warehouse
- To initiate cancellation of National Delivery orders, please send a cancellation request email with order ID to customercare@channaram.com
For further support, we can be reached via email at customercare@channaram.com
If A Product Is Damaged
If a product arrives damaged, channaram’s must be contacted by email at customercare@channaram.com within five days of the delivery date.
Email included order number, invoice image, picture of exterior box, and two clear pictures of the damaged items that needed to be supplied.
If a package contains more than one item, only the faulty product may be returned and replaced.
We will work with you to provide a cooperative solution, and we will be pleased to resend and replace the product(s) as soon as possible.
Emails will be answered in a timeframe of 24 to 48 hours, and after that, complete support will be given.
IF A PRODUCT IS MISSING
Within five days after the delivery date, an email to customercare@channaram.com after must be made informing of any missing produc
Email includes order number, invoice image, one clear picture of the outer box, and two clear photographs of the opened box including all the things that were received and need to be sent.
Refund requests will not be granted by us. However, we will be pleased to deliver the lost goods again right away.
Emails will be answered in a timeframe of 24 to 48 hours, and after that, complete support will be given.